What did the customer ask for?
The client wanted to offer an efficient Remote Assistance to its clients, with the aim to have business continuity during the COVID-19 pandemic, when traveling costs and times increased, by allowing a remote expert to being “phygitally” present near the local operator and the machine.
- Customer
HudiPharma is an Italian society that provides contract manufacturing services: scale up, new production and technology transfer services for capsule, tablet & suppository delivery forms.
Solution
Through Braind 4.0 Remote Assist module and Mixed Reality technology, it is possible to instant teleport the remote expert avatar, along with its voice, video and 2D/3D content, in the factory, right next to the local operator. This enables the complete support of the local operator in every simple or complex procedure, thanks to FifthIngenium’s proprietary ultra low latency 3D synchronization technology.